Mater A/S
Glentevej 47
DK - 2400 Copenhagen NV
VAT: 29786607
Welcome to materdesign.com. When you are shopping with us you are automatically accepting our terms and conditions.
Notifications on defects
All merchandise is covered by The Danish Sale of Goods, giving the customer 24 months of warranty. This ables the customer to complain about defects and deficiencies that arise within 24 months of the purchase. If so the customer will have a replacement, a refusal or a discount, depending on the specific situation. However, this determines that the complaint is justified and that the deficiency is not caused by a misuse of the product or other injurious behaviours. The complaint must be given within a reasonable time after the defect is discovered. Preferable within few days, maximum within two weeks. One must under no circumstances take a product into use until the claim is finalised. We repair or replace and send a replacement when the defective/faulty product is received. Materdesign.com covers transport costs for warranty/failure of delivery by shipping via carrier. Non-visible defects must be reported to materdesign.com as quickly as possible and within 14 days of receiving. It is therefore important during this period to check the goods. Remember that the product must always be returned in original packaging, and get a receipt for shipment, so we can reimburse your shipping costs. We will refund reasonable freight costs, as you may have in connection with returning the item when the claim is justified.
In case of a complaint, a missing delivery or defective goods please contact Mater A/S, telephone +45 70 26 44 88 or send an e-mail to: info@materdesign.com
Special conditions
Gift cards:
Our Mater Gift Cards are valid for 5 years from the date of purchase. Maximum 2 gift cards per customer. Gift Cards can not be used on sales items or in combination with other discount codes unless otherwise agreed.
* Mater reserves the right to reject all orders not complying with the above.
Discount codes:
Multiple discount codes can not be combined on an order.
* Mater reserves the right to reject all orders not complying with the above.
Price Match:
On materdesign.com we'll match all prices both from physical and online shops, so you are always guaranteed the best price. If you find the item cheaper in a shop or online, we'll match the price.
Send us a message on facebook here >> or click the button in the bottom right corner. Please include the following information:
- Link to the product page where the item is found cheaper.
- The price of the product from the other store.
- Any additional information.
Price match rules:
- Mater reserves the right to reject a request.
- The product must be in stock in the shop that is compared to.
- It must be the same style, colour and size.
- We always strive to answer all price guarantee requests within 24 hours.
Payment methods
Materdesign.com accepts the following credit cards: Dankort, VISA/Dankort, EURO/MASTERCARD, AMERICAN EXPRESS, and VISA/Electron. The amount will not be drawn from your card before the items leave our stock. All prices are listed in EUR including Danish tax/VAT (25 %).
Security
Materdesign.com is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (Secure Sockets Layer). An SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Only PBS (your bank) has access to your information. At materdesign.com we guarantee the information you enter will NOT be disclosed to any outside organisation or third party.
Customs and sales tax/VAT
If your order is placed from an EU country you will have to pay Danish sales tax/VAT but no customs fee. This is according to customs policies regarding sales within the EU. If, however, your order is placed from Norway or Switzerland you will not be charged with Danish sales tax/VAT though you may pay additional tax and duties in the country of destination. Materdesign.com is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.
Cookie policy
Like most websites, this one uses cookies.
Cookies are small text files stored on your computer by your browser. They're used for many things, such as tracking users as they navigate around our website; remembering user preferences and shopping cart contents; and website security. They contain information about the use of your computer but don't include personal information about you and cannot contain a virus.